Refund policy
30-Day Comfort Guarantee
SagePause offers a 30-day return window from the date your order is delivered. If your sleepwear doesn't feel right — fit, fabric, anything — we'll refund the product cost in full.
How to start a return
- Email hello@sagepause.com within 30 days of receiving your order. Include your order number and a brief note about why you're returning (helps us improve future products).
- We'll send you the return address.
- Ship the items back. Customer pays return shipping. We recommend using a tracked service.
Eligibility
- Items must be in clean, unwashed condition. Sleeping in them once for fit and feel is welcome — that's the whole point of a comfort guarantee. Please don't launder them before returning.
- Returns must be initiated within 30 days of delivery.
- Returns shipped without prior email contact may be refused.
Refunds
Once we receive and inspect your return, refunds are issued within 3-5 business days back to your original payment method. Your bank may take an additional 5-10 days to display the refund on your statement.
Damaged or wrong items
If your order arrives damaged, defective, or incorrect, email us at hello@sagepause.com with your order number and photos within 7 days of delivery. We'll cover return shipping and send a replacement or full refund.
Non-returnable
For hygiene reasons, used eye masks cannot be returned unless they arrive defective.
Questions? Email hello@sagepause.com.